Delivery Policy
Delivery Policy
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
Delivery Locations
We currently deliver within the United Kingdom only. UK delivery is free on all orders.
Delivery Timeframes
Estimated delivery times are as follows:
- United Kingdom: 2–4 business days
Delivery times for European destinations vary depending on the country and courier service. All delivery timeframes are estimates only and may be affected by factors outside our control, including carrier delays, customs procedures, or peak seasonal demand.
Shipping Costs
UK delivery is free on all orders. Shipping fees are non-refundable unless otherwise stated in our Refund Policy.
Delivery Method & Tracking
Orders are delivered via trusted third-party courier services . Where available, a tracking number will be provided once your order has been dispatched.
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate and complete delivery information. We are not responsible for delays, lost shipments , or failed deliveries caused by incorrect or incomplete address details provided at checkout.
Damaged or Incorrect Deliveries
If your order arrives damaged or you receive an incorrect product, please contact us within 7 days of delivery.
Please refer to our Refund and Returns Policy for further details regarding eligibility for replacement or store credit.
Export and Shipping Restrictions
We do not ship to restricted, sanctioned, or prohibited destinations in accordance with applicable laws and regulations.
Contact Information
If you have any
questions
regarding
delivery, please
contact us at
:
London
Health Star Ltd
Suite 1-2 Brookfield
Court
Selby Road
Leeds
LS25 1NB
United Kingdom
📞 Phone: 0330 122 1141
📧 Email: support@londonh
ealthstar.co.uk